FAQ

How can I reach you?

You can reach us via our Contact Form or you can contact us at hello@shopbittergoods.com. If you have a question about your order, please include your order number so we can best assist you.

When will my order be shipped?

Your order will be shipped within two business days after the order has been placed. You will receive an email once the order has been shipped with tracking information. If you have not received shipping details, please reach out to us!

What is the cost of shipping?

We offer $4.95 flat rate shipping for orders less than $50. All orders of $50+ are shipped for free 📦🎉  Check out our Shipping Policy.

Do you accept returns?

At this time, we do not accept returns. If there is an issue with your order, we're happy to work with you to address any issues. Please reach out to us via our Contact Form or you can contact us at hello@shopbittergoods.com.

Do you ship internationally? 

We are starting out with just shipping within the United States, but hope to expand to other countries soon! If you are outside the US and have an interest in our products, let us know and maybe we will expand sooner 😇 

There is a problem with my order. What do I do?

Oh no! If there is an issue with your product we will work with you to address any issues. Please reach out to us via our Contact Form or you can contact us at hello@shopbittergoods.com.

I'd like to carry your products in my shop. Do you wholesale?

Yes! Check us out on Faire or contact us at hello@shopbittergoods.com for our line sheet and wholesale details. We'd love to work with you 😊 

You seem to really like plants....

We are indeed plant people 🥰 We're partial to symmetric pink-leaved plants (Molly) and chaotic hanging variegated philodendrons (Ilana). Support your local nurseries and plant shops!